At YOUR AVA STORE (PAMELI MUKHERJEE), we aim to deliver your products quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email or SMS confirmation once your order has been shipped.
2. Shipping Methods & Delivery Time
We partner with trusted courier services to ensure safe and timely delivery.
Estimated delivery time within India is 3–10 business days, depending on your location.
Delivery to remote areas may take a few extra days.
3. Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order weight.
Occasionally, we may offer free shipping promotions—these will be clearly mentioned on our website or during checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can track your shipment status on the courier partner’s website using this tracking ID.
5. Delays in Delivery
We strive to deliver all orders within the estimated time, but delays may occur due to factors beyond our control (e.g., courier delays, weather, or local restrictions).
In such cases, we will keep you informed and work to resolve the issue as quickly as possible.
6. Incorrect Address
Please ensure that your shipping address and contact details are correct while placing the order.
We will not be responsible for delays or losses caused by incorrect or incomplete address details.
7. Damaged or Lost Packages
If you receive a damaged parcel, please do not accept the delivery and inform us immediately at pameli@youravastore.com
or 9123649505.
If a package is lost in transit, we will work with our courier partners to locate it or issue a replacement/refund as per our Refund Policy.
8. International Shipping
Currently, we do not offer international shipping.
We only ship within India.
9. Contact Us
For any shipping-related questions, please contact us at:
YOUR AVA STORE (PAMELI MUKHERJEE)
Email: pameli@youravastore.com
Phone: 9123649505
Address: 65, Farid Pur Block, Howrah Municipal Corporation, Santragachi, Howrah, West Bengal, 711110
