Cancellation & Refunds

At YOUR AVA STORE (PAMELI MUKHERJEE), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully before placing your order.

1. Eligibility for Refunds

You may be eligible for a refund if:

You received a defective, damaged, or incorrect item.

You requested a cancellation within 24 hours of placing the order (before shipment).

You have contacted us within 3 days of receiving the product and provided valid proof (images/videos).

2. Refund Process

If your refund request is approved:

Refunds will be issued to your original method of payment within 7–10 business days after approval.

In some cases, we may offer a store credit or replacement product instead of a refund.

Shipping and handling fees (if applicable) are non-refundable.

3. Replacement or Exchange

If you receive a defective or wrong product, we may offer a replacement at no extra cost.

Replacement requests must be made within 3 days of delivery.

The product must be returned unused, in its original packaging, and with all tags intact.

4. How to Request a Refund

To initiate a refund or replacement, please contact us with:

Your order number

A brief description of the issue

Photos or videos showing the defect (if applicable)

You can reach us at:
📧 pameli@youravastore.com
📞 9123649505

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account or payment provider again.

Contact your bank or payment company—it may take some time before the refund is officially posted.

If you still have not received your refund, please reach out to us at pameli@youravastore.com.

6. Contact Information

YOUR AVA STORE (PAMELI MUKHERJEE)
Address: 65, Farid Pur Block, Howrah Municipal Corporation, Santragachi, Howrah, West Bengal, 711110
Phone: 9123649505
Email: pameli@youravastore.com